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Tommy666 Profile
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PM Email notification


Hello,

hope this is the correct place to post this. I got a slight problem. For some reason I don' t receive email notifactions anymor if someone sends me a PM. This startet at beginning of July. Was away for summer festivals, so I did not check in earlier again. Just noticed it today, that some where already waitng for my reply for some time.

Ich checked my settings, and the box is checked to receive Emails if there is a new PM.

Hope you can help me!

Regards
Tommy
8/11/2019, 5:47 pm Link to post Email Tommy666   PM Tommy666
 
Pastor Rick Profile
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Re: PM Email notification


Hi Tommy,

While I am unable to help on this issue, I am curious. Do you still get the number notification next to the board's inbox? One of those able to address the problem will be along shortly.

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8/11/2019, 6:24 pm Link to post Email Pastor Rick   PM Pastor Rick Blog
 
Tommy666 Profile
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Re:


Hi Pastor Rick,

yes I still get the number notification of unread and new PMs.

8/11/2019, 6:36 pm Link to post Email Tommy666   PM Tommy666
 
Susa Profile
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Re:


Also, check your account Tommy, to be sure the email address in it is the email address you are using.

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8/12/2019, 1:09 am Link to post PM Susa Blog
 
Lesigner Girl Profile
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Re: PM Email notification


Hi Tommy,

I sent you a test email through Runboard. Please let us know if you received it.

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8/12/2019, 2:09 am Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
Tommy666 Profile
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Re:


Did not receive the test email, it is nowhere. They are not there, also not in spam folder, locally in thunderbird or on the site from my mail provider, when I logged in there. Also checked the email security settings. Could not find anything, why I should not receive emails from runboard anymore.

Both emails, the primary and the secondary, are in use and I receive mails constantly from all different stuff and from allover the world.

What I did right now, was putting in an email address from another provider. So could you please send me another testmail there to check if it simple a provider thing?

8/12/2019, 4:40 am Link to post Email Tommy666   PM Tommy666
 
Lesigner Girl Profile
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Re: PM Email notification


Hi Tommy,

I am unable to see your secondary address, but I'm still seeing the same primary email address you had yesterday. Please send me a PM with the email address you have been checking, to make sure you're checking the right one.

Edit to add: When you change your email address, Runboard sends a validation with a link to click on to finalize that change. Did you click on that link?

Last edited by Lesigner Girl, 8/12/2019, 5:48 pm


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8/12/2019, 5:33 pm Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
Tommy666 Profile
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Re:


Hi Lesinger Girl,

yeah the new primary was not taken as I did not receive the confirmation email either, although it is another mail provider. So at the moment primary and secondary email are the same.

I have sent you PM with all email addresses. As it seems right now I can't receive any emails from you at all.
8/12/2019, 5:55 pm Link to post Email Tommy666   PM Tommy666
 
Lesigner Girl Profile
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Re: PM Email notification


I don't know why you didn't receive the confirmation to change your email, because I know other people who use the same provider you tried to change it to, and they receive their emails.

quote:

Also checked the email security settings.


And the 'NOMAIL' box is unchecked?

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Last edited by Lesigner Girl, 8/12/2019, 6:15 pm


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8/12/2019, 6:04 pm Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
Tommy666 Profile
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Yes, 'NOMAIL' box is unchecked!

And all other boxes are checked! So I should receive any email from you! I also tried a Hotmail address with same result, no confirmation email. And I believe you that others still receive emails with their accounts.

As I already said, it startet in July, that I did not receive any emails from you. I did not change any settings from June to July.

And really strange that it seems, I'm the only one with that problem. Does not make any sense at all.
 
8/12/2019, 6:23 pm Link to post Email Tommy666   PM Tommy666
 


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