stlynn
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Registered: 07-2004
Location: Indiana
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Please help
I have a member who is trying to log in and she has forgotten her password. When she tries to do the forgotten password, she doesn't get the email. Is there anyone who can help?
--- Close your eyes, open your heart, and you will see him.
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8/21/2004, 6:30 am
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Iansgirl
Registered: 03-2003
Location: Mi Vida Loca
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Re: Please help
I believe the only thing she can do is get a new account if the retrieve PW is not working.
\
has she cheked Junk Email in case it went in there?
We have no way of proving it is her to do anything about it.
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8/21/2004, 6:36 am
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stlynn
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Registered: 07-2004
Location: Indiana
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Re: Please help
she is using msn and she gets everything even if it goes into her junk mail box. She has even tried to sign up for another account and she is not getting the emails. I think I have another person trying to join and she is having problems as well.
Thank you very much for the quick responce.
I can use all the help I can get
--- Close your eyes, open your heart, and you will see him.
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8/21/2004, 6:42 am
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Iansgirl
Registered: 03-2003
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Re: Please help
Well that is all I know so I will let some of the other staff answer that are better with this sort of stuff. Hope it works out
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8/21/2004, 7:56 am
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Firlefanz
A Posting Machine
Registered: 05-2003
Location: Germany
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Re: Please help
Passwords on runboard are also case sensitive, that's what might keep her out.
If she's not getting any mails from runboard, her provider may be blocking them. There could also be a blacklist, meaning that mails never make it from the server to her computer.
I don't know how MSN works, though, so that's just guessing.
Last edited by Firlefanz, 8/21/2004, 11:28 am
--- - Firlefanz
Reading: Nothing right now
Rewriting: "The Cloth-Merchant's Daughter", 2nd Lar Elien book
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8/21/2004, 11:20 am
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Thor
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Registered: 01-2003
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Re: Please help
What's her user name?
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8/29/2004, 9:30 am
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