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stlynn Profile
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Registered user

Registered: 07-2004
Location: Indiana
Posts: 2
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Please help


I have a member who is trying to log in and she has forgotten her password. When she tries to do the forgotten password, she doesn't get the email. Is there anyone who can help?

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Close your eyes, open your heart, and you will see him.
8/21/2004, 6:30 am Link to post Email stlynn   PM stlynn Blog
 
Iansgirl Profile
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Registered: 03-2003
Location: Mi Vida Loca
Posts: 1794
Karma: 26 (+41/-15)
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Re: Please help


I believe the only thing she can do is get a new account if the retrieve PW is not working.

\
has she cheked Junk Email in case it went in there?

We have no way of proving it is her to do anything about it.

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8/21/2004, 6:36 am Link to post PM Iansgirl AIM MSN Yahoo Blog
 
stlynn Profile
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Registered user

Registered: 07-2004
Location: Indiana
Posts: 2
Karma: 0 (+0/-0)
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posticon Re: Please help


she is using msn and she gets everything even if it goes into her junk mail box. She has even tried to sign up for another account and she is not getting the emails. I think I have another person trying to join and she is having problems as well.

Thank you very much for the quick responce.
I can use all the help I can get

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Close your eyes, open your heart, and you will see him.
8/21/2004, 6:42 am Link to post Email stlynn   PM stlynn Blog
 
Iansgirl Profile
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Registered: 03-2003
Location: Mi Vida Loca
Posts: 1794
Karma: 26 (+41/-15)
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Re: Please help


Well that is all I know so I will let some of the other staff answer that are better with this sort of stuff. Hope it works outemoticon

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8/21/2004, 7:56 am Link to post PM Iansgirl AIM MSN Yahoo Blog
 
Firlefanz Profile
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A Posting Machine

Registered: 05-2003
Location: Germany
Posts: 6029
Karma: 346 (+388/-42)
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Re: Please help


Passwords on runboard are also case sensitive, that's what might keep her out.

If she's not getting any mails from runboard, her provider may be blocking them. There could also be a blacklist, meaning that mails never make it from the server to her computer.

I don't know how MSN works, though, so that's just guessing.

Last edited by Firlefanz, 8/21/2004, 11:28 am


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- Firlefanz

Reading: Nothing right now
Rewriting: "The Cloth-Merchant's Daughter", 2nd Lar Elien book

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8/21/2004, 11:20 am Link to post Email Firlefanz   PM Firlefanz Blog
 
Thor Profile
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Registered: 01-2003
Location: RB machine room
Posts: 4995
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Re: Please help


What's her user name?
8/29/2004, 9:30 am Link to post Email Thor   PM Thor ICQ Yahoo Blog
 


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