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Bookstore vs Internet


I decided to try something. I ordered a book from Barnes & Noble from their website and at one of their brick and mortar stores. The website was to ship it to me and the brick and mortar store was to just bring it in so I could pick it up.

Yesterday I received my book from the Internet site. The brick & mortar store said they show the book leaving their warehouse but it will be another week before I can pick it up.

Same book, same company, and I even gave the brick and mortar store a head start by a few hours. Despite that, the online store still won the race to service the customer!

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Re: Bookstore vs Internet


You'd think shipping from one of their warehouses would work the same whether the order comes from an eStore or a B&M store.






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Re: Bookstore vs Internet


I wouldn't think that. I would expect the brick & mortar stores to receive all the special orders along with their regular stock.

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Re: Bookstore vs Internet


hmm ... So, you're saying they would hold the special orders until time for their regular shipment? I guess that would make sense, as it would probably be cheaper to send in one shipment instead of a bunch of small shipments, plus the regular shipment. *shrugs*

I never worked in retail, so I don't know how all that works.






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Re: Bookstore vs Internet


Well, then. One more explanation why B&N aren't doing so well. I heard their website was very difficult to navigate compared to Amazon.

Even so, I'm shocked. Here in Germany, you can usually pick up a book the next day when you order it in a bookstore, unless it isn't listed in the large distributor catalog that all bookstores use, regardless of chain affilitaion.

For a bookstore to take weeks? That's... ermm... stupid in the times of online shopping.

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Re: Bookstore vs Internet


When I first made the order at the B&M store I was told they received their regular shipments on Tuesdays. So with four working days until their shipment I wasn't concerned. I used the cheapest and slowest shipping method on the Internet site and decided to time the shipment as though it was a Tuesday.

So the B&M store and the Internet site were both being timed as though they shipped the book on the same day, one to my home and one to their store.

I have finished reading the book sent from the Internet site (292 pages only takes me a day to read) and the B&M store is on its second stock shipment now. I am curious on just how long it will take before my "special order" arrives in-house.

Recap:

Internet site took 4 days using the slowest and cheapest shipping method.
B&M site is on day 9 and has not arrived yet.

Same company, same book, almost identical order initiation times, B&N apparently has different priorities for customer service resulting in a self-fulfilling prophecy concerning the future of their brick and mortar stores.

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Re:


[sign in to see URL] you going to read the second book, too? emoticon

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Re: Re:


quote:

Susa wrote:

[sign in to see URL] you going to read the second book, too? emoticon



No, I am donating the second copy to a small town library, if it ever gets here. emoticon

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Re: Bookstore vs Internet


 emoticon

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Re: Bookstore vs Internet


quote:

Same company, same book, almost identical order initiation times, B&N apparently has different priorities for customer service resulting in a self-fulfilling prophecy concerning the future of their brick and mortar stores.



Not necessarily. If you want a book that's in stock at their B&M store, you can go pick it up without having to wait 4 days, so their B&M stores still have value.

Maybe they're trying to discourage having special orders delivered to their store, because it's easier for them to have you order online and ship directly to you.

Last edited by Lesigner Girl, 10/17/2016, 12:20 am


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