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Member Having Trouble


Hi

I have a member who is having trouble posting. She always gets a message saying:


The box says, Message from [sign in to see URL] it has warning sign. Then it says = 1
I click the X and it say =.2 when I click the x again it says Null. I click x again and undefined. and then it goes off. but it comes as soon as I start to type.

What is this and what can we do?

Thanks Sylvia emoticon

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7/4/2013, 8:50 pm Link to post Email pitszal   PM pitszal Blog
 
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Re: Member Having Trouble


Hi Sylvia,

quote:

What is this and what can we do?


I have no idea what she's talking about, but we can try to get more information from her and go from there.

quote:

Message from website.


What does the message say, and from what website?

quote:

Then it has warning sign.


Where? What does it look like? Is there an explanation along with it? If so, what does it say?

quote:

Then it says = 1
I click the X and it say =.2


What says =1? What says =.2? Where is this X that she's clicking on?

quote:

it says Null. I click x again and undefined


Where does it say null and undefined? Is this the same X she clicked on before, or a different one?

What is she clicking on before all of this happens?

The more information your member can provide, the better we can help her. As it stands, I have no idea what she's seeing. emoticon

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7/4/2013, 9:29 pm Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
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Re: Member Having Trouble


Any chance of a screen shot? I would also like to know which browser and operating system your member is using so I can try and duplicate the behavior...

So far it sounds like a software conflict but first guesses are not generally right (for me anyway) so any other info we can get will be helpful in figuring things out...

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7/4/2013, 9:36 pm Link to post Email Pastor Rick   PM Pastor Rick Blog
 
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Re:


Thank you. I sent you both Pm's.
Sylviaemoticon

P.S Member is also an admin

Last edited by pitszal, 7/5/2013, 2:31 am


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7/5/2013, 2:28 am Link to post Email pitszal   PM pitszal Blog
 
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Re: Member Having Trouble


Thanks, Sylvia. I'll read it now. emoticon

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7/5/2013, 2:33 am Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
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Re:


Hi
Member still having trouble. Don't know what to do. Hellllp!!!
Thanksemoticon
Sylvia

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7/6/2013, 1:13 pm Link to post Email pitszal   PM pitszal Blog
 
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Re: Member Having Trouble


She needs to download the "spybot" program and run it to see if that reveals the cause (I suspect it will). If it doesn't work I need a screenshot to see what is happening.

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7/6/2013, 4:06 pm Link to post Email Pastor Rick   PM Pastor Rick Blog
 
pitszal Profile
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Re: Member Having Trouble


Hi
It is VERY hard to talk to her. she has MS and is not PC savy at all. Is their anything else I can do?
Thanks so muchemoticon emoticon

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7/6/2013, 6:13 pm Link to post Email pitszal   PM pitszal Blog
 
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Re:


I wonder if there is anyone else who could help her do those things. If she has spyware she is going to have to get rid of it for her computer to work correctly.

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7/6/2013, 6:18 pm Link to post PM Susa Blog
 
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Re: Member Having Trouble


Hi Sylvia,

I'll send her a private message and see if I can help figure out what's going on. She might need someone to go there and help her in person, but it can't hurt to try this first.

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7/6/2013, 8:34 pm Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 


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