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Re:


I got hung up in Johannesburg, South Africa this time.

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SS eH PF
9/19/2013, 8:19 pm Link to post PM Susa Blog
 
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Re: Slow Loading


Susa,

I'm seeing packet loss in Cologne, Buenos Aires, and San Jose (Costa Rica), too. With all the other results showing 'Okay,' this would mean there are network problems are in those areas, and it isn't anything on Runboard's end.

Now that I think about it more, your first two attempts couldn't have been a problem on RB's end, either. If RB had suddenly quit working while you were in the middle of running the ping, it would have shown a high percentage (if not 100%) packet loss for the remaining locations. But it didn't, so either that site quit working momentarily, or your internet connection quit working momentarily, or the connection was lost somewhere between you and the ping site.


Rick, are you talking about the ping site I posted, and Susa posted the screen shots of? What's SF?

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9/19/2013, 8:20 pm Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
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I believe it is my new connection from the cable company that I got yesterday. I tried to tell them that I thought it blinked on and off.

You are helping me confirm that.

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SS eH PF
9/19/2013, 8:28 pm Link to post PM Susa Blog
 
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Re: Slow Loading


I just downloaded ]WinMTR so I could try it out and tell you how to use it. It's actually explained pretty well in the readme that comes with it, but I can make you a video, too.

Here are the results I got after running it for several minutes on Google, then several minutes on Runboard. The reason I chose Google for a comparison is because it's known to be stable almost 100% of the time. I wish this program kept a log of every ping, but you can click "Copy Text to clipboard" and paste it to Notepad every few seconds while it's still running.


Google:
|---------------------------------------------------------------------------|

| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---------------------------------|------|------|------|------|------|------|
| [sign in to see URL] - 0 | 401 | 401 | 1 | 19 | 359 | 3 |
|_________________________________|______|______|______|______|______|______|


Runboard:
|---------------------------------------------------------------------------|

| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---------------------------------|------|------|------|------|------|------|
| [sign in to see URL] - 0 | 401 | 401 | 1 | 21 | 419 | 2 |
|_________________________________|______|______|______|______|______|______|


I've been experiencing some intermittent problems, too, but don't know if it's my ISP or router.

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9/19/2013, 10:36 pm Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
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I just got back to this, but I also just switched to my laptop and it doesn't happen on the laptop, only on the desktop. Therefore, I am going to wait until tomorrow to download WinMTR on the desktop.

One thing the cable company did while they were here was unplug the modem from the battery backup surge protector. The week before I had changed service and the Internet had blinked on and off about every 6th page turn on my desktop ever since. I had called them back and they came yesterday and put in a brand new modem and moved the plug into a wall outlet. The guy said that plugging into a wall outlet sometimes fixed the issue. He also put in a brand new modem just to be sure everything was working correctly. Well the blips still happen, only on the desktop, but way less often.

My brother said on the phone last night that I get those blips because I am so far out in the country away from the cable company and one of the things they did when they changed my service was speed up my Internet. He said that when they speeded up the Internet it makes more noise on my line which makes the blips. He said that by plugging into the wall outlet it cuts down on some of the noise. He said the only way I will probably get rid of them is to go back to a slower Internet.

Did any of that make sense?

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9/19/2013, 11:20 pm Link to post PM Susa Blog
 
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Re: Slow Loading


quote:

...it doesn't happen on the laptop, only on the desktop.


It doesn't sound like your ISP, then.

quote:

The week before I had changed service and the Internet had blinked on and off about every 6th page turn on my desktop ever since.


Then again, I could be wrong. It doesn't make sense that changing your ISP could cause problems with your desktop and not your laptop, but I'm also aware of cases where a faulty mouse can cause problems that I wouldn't expect, either.

Have you tried connecting your desktop directly to your modem, or into a different LAN port on the router?

Pictured: The back of a router.
--Log in or sign up to see linked image content--

If there's no change that way, do you have a different cord you can try? It's always possible that there could be a problem with the cord, or with the router's jack that the cord is plugged into.

Diagram: Basic configuration with modem, router, and two computers. The computers
can be wired directly into the router, or have a wireless connection to it.

--Log in or sign up to see linked image content--

What you said about speed causing noise does make some sense, in an abstract way. Back in my dialup days, the weather shorted out my modem, and someone I knew had a used modem that was slower. When I installed the slower modem, it seemed to be more reliable than the faster modem was before it was zapped.

Last edited by Lesigner Girl, 9/20/2013, 12:10 am


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9/20/2013, 12:01 am Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
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I no longer have a router. I only have the new modem. Time Warner tried changing cables. I could try changing LAN ports on the new modem.

When they put in the new modem they said I no longer needed a router and they disconnected it. They set up a password and name for in the new modem for my wireless devices. I am assuming there is a router in the new modem.

I didn't really change companies. I just changed service. I asked for a better deal than I already had and they had a faster Internet speed but less on my TV and I got a better deal.

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9/20/2013, 12:11 am Link to post PM Susa Blog
 
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Re: Slow Loading


quote:

I am assuming there is a router in the new modem.


It sounds like that's the case, and since you were having this problem both before and after they gave you a new modem, it would seem to rule that out.

Have you tried a different cord between the desktop and modem, just to rule out the cord?

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9/20/2013, 12:27 am Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
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Yes. We tried a different cord.

Now the issue didn't start until I changed to the new service over a week ago. They came yesterday and put in a brand new modem and changed where I plug into the electric plus put in a new cord to try to fix the connection to the Internet issue. It really is better than it was but still frustrating because of the occasional blip in and out of service. I feel like I have to save almost everything I am going to post so that I don't lose it. When the blip happens I only have to refresh the page and it is right back. I don't have to sign back on. The blip is only momentary, a second maybe.

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9/20/2013, 12:36 am Link to post PM Susa Blog
 
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Re: Slow Loading


I know how frustrating that can be, especially when you're in the middle of submitting a post or changes you've made to your code. I try not to go live with coding changes I make to Runboard at times when my connection is messing up, because there's always that risk that some coding changes will go through and some won't, and I'd be frantically trying to push the rest through before anyone notices. emoticon

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9/20/2013, 12:52 am Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 


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