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Had Enough9 Profile
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Member wants a receipt for a $10.00 donation to NAR


We have a member on the NAR site who emailed femfree yesterday saying that she had paid a $10. donation to NAR, and she wants a receipt for it.

I didn't know we had donations. I thought it was just for a premium membership.

Her user name is "Benice".

How would she get a receipt for her premium membership fee she paid?

Thanks so much!

Had Enough9
4/1/2012, 2:28 pm Link to post PM Had Enough9
 
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Re: Member wants a receipt for a $10.00 donation to NAR


This was what she wrote to femfree:

"benice
Subject: Contribution
Message: A couple of weeks ago I sent the $10 via pay pal for this site. Can you acknowledge that it was received?
 
Thank you "
4/1/2012, 2:31 pm Link to post PM Had Enough9
 
Lesigner Girl Profile
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Re: Member wants a receipt for a $10.00 donation to NAR


Hi Had,

You're right that the $10 would have been for a premium membership, not a donation to the board.

All payments to Runboard go through PayPal. When someone makes a payment through PayPal, PayPal will send them an email to acknowledge the transaction, and to let them know when the payment has cleared.

After the payment clears through the payer's bank account (if the member has a PayPal account with the funds already in there, it won't need to clear through their bank), this is when PayPal sends Thor a notification of the payment, and he then adds the premium to the user account. If the member has clicked on the necessary link to give that board referral credits (#post21189]see details here), Thor will also add the credits to that board.

All that said, please ask Benice to check her email for a notification from PayPal that says her payment has cleared and not bounced. I will also ask Thor to check his PayPal account, and see if there were any pending transactions that never cleared, or one he may have missed.

Also, please explain to Benice that the $10 would be for her personal account and not so much for the board, but it will result in 10,000 premium credits for NAR as a referral. You may also direct her to ]this topic, which explains premium membership and premium boards.

Thanks,
Lesa

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4/1/2012, 8:09 pm Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 
Had Enough9 Profile
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Re: Member wants a receipt for a $10.00 donation to NAR


Thanks so much Lesa!

I will tell her.

Hugs,
Had
4/3/2012, 2:06 am Link to post PM Had Enough9
 
Lesigner Girl Profile
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Re: Member wants a receipt for a $10.00 donation to NAR


You're welcome, Had. emoticon

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4/3/2012, 2:15 am Link to post Email Lesigner Girl   PM Lesigner Girl Blog
 


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