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fsnewbrunswick Profile
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Registered: 02-2017
Location: New Brunswick, Canada
Posts: 5
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Member not seeing our board


I have one member that can log into [sign in to see URL] but when he clicks "Bookmarks" our board is not listed (fsnewbrunswick)
How is that even possible?
Other members are not having that issue.

Last edited by fsnewbrunswick, 2/25/2017, 5:57 pm


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FSNB
2/25/2017, 5:56 pm Link to post Email fsnewbrunswick   PM fsnewbrunswick Blog
 
Messup434 Profile
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Re: Member not seeing our board


Hi!

I'm guessing he added it as a bookmark, right?

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2/25/2017, 6:01 pm Link to post Email Messup434   PM Messup434 Blog
 
fsnewbrunswick Profile
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Registered: 02-2017
Location: New Brunswick, Canada
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Re: Member not seeing our board


[sign in to see URL] a new user signs up for access and then logs in, our board is already showing in bookmarks. So far, no one has ever had to add that link.

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FSNB
2/25/2017, 6:04 pm Link to post Email fsnewbrunswick   PM fsnewbrunswick Blog
 
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Registered: 07-2006
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Re:


It would show in their last posts, but not in their bookmarks. They need to bookmark it. Where it says "add board to favorites" at the top of the board, they need to click on that. If they can't find their way back to your board, give them the link and have them click on "add board to favorites".

Has this person ever posted at your board, yet?

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2/25/2017, 7:21 pm Link to post PM Susa Blog
 
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Registered: 11-2005
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Re: Member not seeing our board


I think they mean the "Bookmarks" on the nav bar: "Last Visited."






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Whoosh-Isle1-Isle2-ChelSierra-Muse
2/25/2017, 10:46 pm Link to post Email Joxcenia   PM Joxcenia Blog
 
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Re:


I got to thinking about that. It bet that "Last Visited" was what they saw when they hovered over bookmarks.

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2/26/2017, 12:42 am Link to post PM Susa Blog
 
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Re: Member not seeing our board


Welcome to Runboard, fsnewbrunswick.

If someone deletes their cookies before creating their Runboard account, this can cause a board they have visited to not appear under "Last visited" under "Bookmarks" of the black navigation bar at the top of every page.

As a global admin, I can see what the others can't, and I can see that everyone who is currently a member of your board does have a link to your board appearing in their "Last visited".

If someone is not yet on your board's member list and has lost their way to your board, I would suggest sending them your board's URL via any contact method you have for them (you can use Runboard's PM options, but considering the nature of your board, I'm guessing you have a different way of reaching them, as well), and you can let them know how to add your board to their Runboard bookmarks.

The easiest way for someone to add a board to their bookmarks is to click on "Add to bookmarks" near the top of the main page of your board.

I hope this helps!

Last edited by Lesigner Girl, 2/26/2017, 5:34 am


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